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Support & Feedback

Get help with Sprockett, report issues, or share feedback to help us improve your Smart Calls experience.

We're here to help. Whether you need technical support, have questions about AI coaching, or want to report inappropriate use, we're committed to providing excellent service and maintaining a positive platform.

Get Support

Need help using Sprockett's features or experiencing technical issues? Our support team is ready to assist you with:

Technical troubleshooting: Connection issues, audio/video problems, browser compatibility
AI coaching questions: How to create effective prompts, understanding suggestions
Account management: Billing, subscription changes, account settings
Feature guidance: Getting the most out of Smart Calls

Email Support

support@sprockett.ai

Response within 24 hours

Priority Support

priority@sprockett.ai

Premium subscribers only

Report Issues

Help us maintain a safe and productive platform by reporting:

Inappropriate AI suggestions: Harmful, biased, or inappropriate coaching recommendations
Technical bugs: Software issues, unexpected behavior, security concerns
Misuse of platform: Violations of our terms of service
Privacy concerns: Data handling or privacy-related issues

Report to: report@sprockett.ai

Please include as much detail as possible, including screenshots or recordings if relevant and appropriate.

Share Feedback

Your feedback helps us improve Sprockett's AI coaching and overall experience:

Feature requests: New conversation scenarios, AI improvements, interface enhancements
AI coaching quality: Suggestions for better prompts or coaching strategies
User experience: Interface feedback, workflow improvements
Success stories: How Sprockett has helped improve your conversations

Send feedback to: feedback@sprockett.ai

Responsible AI Use

If you encounter concerning AI behavior or have questions about ethical use:

AI suggestions that seem biased or inappropriate
Questions about transparent use of AI assistance
Concerns about AI coaching accuracy or relevance
Suggestions for improving AI safety and ethics

AI Ethics team: ethics@sprockett.ai

Emergency Situations

Important: Sprockett is not monitored in real-time. If you're experiencing an emergency or witnessing illegal activity:

Immediate danger: Contact local emergency services (911, 999, 112)
Cybercrime: FBI Internet Crime Complaint Center
Child safety: NCMEC CyberTipline